Terms of Service
 

All pieces are made by Shannon in her studio by hand. Each piece will have variants due the nature of the textures and uniqueness of handmade jewellery.

Delivery

All UK orders are sent via Royal Mail Special delivery free of charge.

All Ireland orders are sent via Royal Mail international tracked and signed for. It usually takes 3 to 5 working days and is free of charge.

All other international orders are sent Royal Mail international tracked and signed for. There is a surcharge of £7.00. Delivery times vary so please ask Shannon to confirm if you need your order by a certain date.

A confirmation of dispatch will be sent with the tracking number via email when your order has been dispatched.

PRICING

Prices are correct at the time of publication. From time to time prices will change in relation to the bullion price, and fluctuations in material costs - Shannon McShane reserves the right to review prices at any time.

Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding. All prices are stated in British Pounds Sterling £GBP.

If you are purchasing from outside the UK, currency exchange rates and credit card charges may make a difference to the amount billed on your credit card. All purchases are subject to import duties or tax costs which are the buyers responsibility. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

Sizing

Please make sure to speak to Shannon if you are unsure of the size that you need.

If by chance you have ordered the wrong size of ring or bangle from one of the collections they may be exchanged for the correct size needed. Postage to return the piece will be the clients responsibility. Postage will also be charged to send the new piece to the client. Most likely a new piece will have to be made as all sized pieces are made to order.

If a bespoke piece has been ordered and the sizing provided is incorrect then a charge for the time and materials to resize will incur which is evaluated for each piece depending on the design.

If you have ordered the wrong size contact Shannon with you order number.

RETURNS + EXCHANGES

We hope that you will be absolutely delighted with your Shannon McShane jewellery. If for any reason you are not entirely satisfied with your purchase, we are happy to offer an exchange or credit note within 30 days of purchase.

Alternatively, we will refund a sale made through this website if it is returned to us unworn, in perfect condition, and in its original packaging within 14 working days of your receipt of the order. Purchases exempt from both the refund and exchange policies, unless they are structurally faulty, are:

— Commissioned pieces (bespoke)

— Customised pieces

All sales are final for any items purchased at a discounted rate and no exchanges or refunds will be made on discounted items.

To return an online purchase, please contact shannonmcshane.silversmith@gmail.com for further details. Please include your order number in the email.

The item must be returned in the condition it was received and with all packaging it came with.

Shannon McShane does not accept any responsibility for any items lost, stolen or damaged in transit. These responsibilities are those of the customer. We recommend that UK items be sent by insured special delivery, and international items be sent using a secure and swift fully tracked service. Please note that the cost of shipping is not refundable. In the interests of fraud prevention, your refund will be issued by the same method by which you paid. If you need any assistance with a shipping provider please contact Shannon

If you are not based in the UK and would like to return an item, please note that a customs declaration form will be required on shipping. The goods will need to be correctly detailed as ‘RETURNED GOODS’ in order to ensure that no additional customs fees are incurred on re-import to the Northern Ireland. In the instance that an item is incorrectly marked and a customs fee is incurred, this may be passed onto the customer. This may also delay the returns process.

FEEDBACK AND COMPLAINTS

We always welcome feedback from our customers as it enables us to improve our service. If we should receive a complaint about any part of our service, by phone, email or letter, then it will be dealt with promptly. Please contact us on shannonmcshane.silversmith@gmail.com

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ONLINE SECURITY

We do not store financial information like credit or debit card numbers on this site. All transactions are handled by a secure online independent payment service provider. We accept payment online by Visa, MasterCard, Maestro or Amex via the secure payment provider Stripe. Payment can also be made using Paypal.

INTELLECTUAL PROPERTY + DESIGN RIGHTS

Design Rights and Copyrights remain the sole property of Shannon McShane. Your use of this website and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to its content. Any reproduction or redistribution of the aforementioned content is prohibited and may result in civil and criminal penalties.